Terms of Service

Effective from 1 January 2025 · prodventix.com

1. General

These Terms govern use of the prodventix.com website and the booking of tours through it. The operator is prodventix.com, a private entrepreneur (PE), EDRPOU 85754034, 15 Khreshchatyk St, Kyiv, 01001, Ukraine. Using the site or booking a tour means you accept these Terms.

2. Consumer information and e-commerce

Under Law of Ukraine No. 3153-IX "On Consumer Protection" we provide clear, accurate and timely information about our services, prices and your rights; consumer information is also available in Ukrainian. Before payment we give full identification and contact details under Law of Ukraine No. 675-VIII "On Electronic Commerce".

3. Booking, prices and payment

Bookings are placed on the site or by email; a contract is formed when we send written confirmation. Prices are shown in the currency stated at checkout and include applicable taxes unless stated otherwise. Payment is made by the methods offered on the site.

4. Tourism services and licensing

Tour operator activity is carried out in accordance with Law of Ukraine No. 324/95-VR "On Tourism". Licence information is published on this website.

5. Cancellation, refunds and liability

Cancellation conditions are shown for each tour and follow Law of Ukraine No. 3153-IX "On Consumer Protection"; refunds go to the original payment method. We are liable to the extent set by Ukrainian law and are not liable for events beyond our reasonable control.

6. Personal data and cookies

We process personal data, including via cookies, with your consent and under Law of Ukraine No. 2297-VI "On Personal Data Protection". See our Privacy Policy for details.

7. Disputes and governing law

Contact us first at the details below. Consumers may also appeal to the State Service for Consumer Protection of Ukraine under Law of Ukraine No. 3153-IX "On Consumer Protection". These Terms are governed by Ukrainian law.

Contacts

prodventix.com (PE), EDRPOU 85754034, 15 Khreshchatyk St, Kyiv, 01001, Ukraine

Email: info@prodventix.com · Phone: +380 972 377 0442

Legal representative: Anna Weber, Managing Director